1 reviews | Active since Jun 2016
Money sent twice
<p>Somewhere last month i did a cellphone deposit of 1900 to a capitec client from my Capitec acc, it showed that it was transferred and the person had not recieved, i checked my acc and the full balance was still on my account, therefore i deposited again. Recently when i deposit money to the account, it deduct every amount i deposit, so i call capitec and they informedme that my account is on negative because the amount was deposited twice and that it is my problem, but how is going to be my problem if my acc still showed that the amount was not transferred and when the client has also not recieved the amount, and from my exprience after transfeering the amount is immediately suppose to be deducted from the account and the acc is not suppose to still transfer if the amount is already transffered. That shows an error somewhere on the system.</p>
I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
The solutions am been provided with still do not resolve my problem, its basically saying there was a system error but please go fix it, becuase now it seem like Capitec is not willing to correct an error made by thier system but willing to let me correct it for them. Capitec is worth a lot of money but yet they want a person with no money to go up and down trying to resolve thier system error instant of them just resetting my accont to zero. And am still waiting for response on a question i asked the person who was assisting, on how this might affect my credit record.
The solutions am been provided with still do not resolve my problem, its basically saying there was a system error but please go fix it, becuase now it seem like Capitec is not willing to correct an error made by thier system but willing to let me correct it for them. Capitec is worth a lot of money but yet they want a person with no money to go up and down trying to resolve thier system error instant of them just resetting my accont to zero. And am still waiting for response on a question i asked the person who was assisting, on how this might affect my credit record.
Thank you Riaan! Problem well resolved
Thank you Riaan! Problem well resolved
