1 reviews | Active since Sept 2016
Money scheming issue
<p>I have a serious issue woth Capitec Bank. On the 26 August 2016 in the morning I was withdrawing money at a Standard bank ATM at president street Joburg CBD. As I put in my card in the ATM and punched my pin the card got swallowed by the machine, secounds I realised my phone sent me a notice that my money has been withdrawn at Main Street Joburg CBD the amount of R1500, after 20 secounds the amount of R 1000 was schemed out of my account.</p> <p> </p> <p>The same day I callled Capitec bank to stop my card they did so, then went to Greenstone Mall to Capitect bank, contested my problem to the consulted and she called the head office after she gave me a reference number concerning my case. she told me that the head office is dealing with my case. On the 28 August i called capitec bank to ask how far they are with the investigation the consulted told me that they busy investigate.</p> <p> </p> <p>On the 29 August 2016 I received an sms from Capitec bank informing that they will be in contact within 11 days. On the 31 I got a call from one of the consulted at Capitec telling me that they have investigated my issue and they discovered that the ATM at Standard Bank was schemed and that i was a victim of ***** and they will not refund me my money please assist.</p> <p> </p> <p>Thanks</p> <p> </p>
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
