Money Reverse

More or less a month ago I was a victim of what I believe to be card cloning. Once two amounts went off of my account back to back. I then phoned Capitec to obviously stop my card.

All good and well my card was stopped and a few days afterwards I went into my local branch (Highveld Mall in Witbank)

When speaking to the guy who helped me to stop my card an investigation was then started to reverse the money (R1271 I believe)

They told me that it will take about 7 working days and I still have no feedback. Everytime I call them I just get told someone will be in contact.

Today is the 30th of July and I still have no feedback or the money back in my account.

I spoke to a lady at about 10:55 who then told me that someone will call me immediately. I cant understand why this is taking so long. I just want to get hard earned money back into my account

I am now resorting to hellopeter to get this solved.

Please understand my frustration.

Kindest Regards

Walter