Money retracted

Item: Capitec Bank
Rating: 1
Author: Malefu J

On the 24th December 2021 I withdrew money at Standard bank atm using my capitec card and the money was retracted and I reported it immediately. Now capitec is saying standard bank is refusing to refund the money because they say I received the money at the atm. My capitec account number is *** and all this happend at central park Bloemfontein

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

12 Jan 2022, 11:25

Good day Malefu

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Capitec Bank's reply12 Jan 2022, 11:25

Official

Good day Malefu

Kind regards

Capitec Bank

Capitec Bank's replyOfficial

25 Feb 2022, 09:21

Hi Malefu

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply25 Feb 2022, 09:21

Official