NH
Noorudeen H

1 reviews | Active since Jun 2018

21 Jun 2020, 14:08

money removed from my account by Capitec

i made three payments to one company, all of them were unprocessed, one payment automatically went off after that on the same day that says processed for the same amount as the first one, when i say auto i mean i did not send it myself, in the early hours today while i am asleep and the banks are closed another two payments went through automatically for the same amount as payment two and three, the last two payments this morning is interesting since I recently changed my card limit total to R100 to prevent this issues like this.

0
Replies (3)
Capitec Bank
Capitec Bank's reply22 Jun 2020, 10:55
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
NH
Noorudeen H's update29 Jun 2020, 09:46
Reviewer Update
I Just received an SMS to say it has been resolved, I went into online banking and it has been resolved, thank you for your assistance.
Capitec Bank
Capitec Bank's reply29 Jun 2020, 16:26
Official
Good day

The complaint is closed.

Kind regards
Capitec Bank