1 reviews | Active since Feb 2017
Money removed from account without my permission
<p>An amount of money was removed from my account and I asked Capitec for a compehensive investigation on how the money was removed from my account and they have not given me a proper feed back on how the pin and card was compramised ,I used a ABSA auto teller and the money was removed out of a Nedbank auto teller and when I drew a statement after the incedent my statement does not give me any indication of where the money was drawn from ,my money was put in this institution for safe keeping and has been removed without my permission.I notified them that they must return the funds back into my account.I also want to know from them why they did not contact any of the other Banking instutions to find out if my card was retrieved or is there any video footage of how the inccident happend and why they did not open up a ******** case on my behalf as I am their client </p>
I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Have made contact with Mr Devilliers,and Capitec cannot supply me with Information on how exacly my pin and card was compremized ,and that the money was removed from a different ATM that I used on the day.I used an ABBSA atm and the money Removed from an Nedbank in Rustenburg Pretoria.I have informed him that I have taken this matter to the small claims court. It seems that they make out to be the ******** and you are at fault ,at stage did I supply anyone with my pin or hand over my card to anyone and at the time of these trasactions. Why does other banks return the money to there clients and Capitec does not
Have made contact with Mr Devilliers,and Capitec cannot supply me with Information on how exacly my pin and card was compremized ,and that the money was removed from a different ATM that I used on the day.I used an ABBSA atm and the money Removed from an Nedbank in Rustenburg Pretoria.I have informed him that I have taken this matter to the small claims court. It seems that they make out to be the ******** and you are at fault ,at stage did I supply anyone with my pin or hand over my card to anyone and at the time of these trasactions. Why does other banks return the money to there clients and Capitec does not