Money Recall Incompetence

on the 8th of August I have Incorrectly transferred R 20,000 into Hollywood Bets and I have requested Capitec to do the recall they came back to me to say Hollywood has declined(msg No authority to debit) I then contacted Hollywood and they said they didn't receive any recall, they went as far as giving me the email for the department that will authorize the recall I gave the email to Capitec for a second recall but they come back and said it was still declined , one of the Team leaders in Hollywood gave me internal communications from Hollywood showing that no Recall has been done by Capitec , I took the emails to Capitec for a Third recall of which Capitec is still failing to do , I am frustrated by this whole process Capitec has failed me and it shows that if I were to be a victim of ***** Capitec wont be able to solve my problem if they fail to do a recall to a third party bank to a company that is waiting to release the money , by the evidence provided by Hollywood it shows that Capitec has been lying to be about the recall and i have been charged to do this recalls yet there is still no feed back