TM
Tekano M

1 reviews | Active since Jan 2024

12 Jan 2024, 12:10

Money placed on hold with no valid reason.

My money was placed on hold with no valid reason why. My mom sent me money on July but they took they money and put it on hold saying it's suspected *****. What *****? I provided the documents they requested but I'm still waiting even today . It's really frustrating because it's been months and I'm not getting my money nor a reason why they say it's suspected from. Can I please have my money back.

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Replies (1)
Capitec Bank
Capitec Bank's reply12 Jan 2024, 12:47
Official
Good day Tekano 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank