Money paid to wrong account, they can't reverse it

<p>On the 24 June 2016 afternoon I tranfered money to a friend using the mobile banking and only realized after a few minutes later that I have tranfered the money to a wrong cell number/account and I immediately contacted the Capitec call centre to reverse the funds and they told me that they will capture the funds and contact the person to get the permission to access his account to reverse the money but now I've been calling Capitec ever since last week to follow up and they are telling me that they can't get hold of the person which doesnt make sense to me because they told me that they have an alternative number. I really need that money and I just dont understand why they need a permission to reverse the money because the person hasn't used the money.</p>