nJ
nicole J
1 reviews | Active since Nov 2013
03 Mar 2015, 15:54
money paid to wrong account now my money is gone
My sister paid 300 into my account I gave her my salary account number and not my saving as I have a problem withy saving now I see the person who helped my sister put it in my savings and not my salary account and now money deducted and they won't reverse it. Yet my sister gave my salary account and not savings what the hell do we pay banks for when they do their own things and not what they are asked and I asked the bank to cancel those debit orders now again I'm in the same position as I was in last month. And now I'm stuck coz standard bank my whole salary is taken out my account and they won't pay me back and now the 300 sent to me is gone to so ***en ****ed off want my money nxa
Helpful (0)
Replies (1)0
Replies (1)Capitec Bank's replyOfficial
04 Mar 2015, 08:39Hello nikij25,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Megan Martin will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Megan Martin will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Capitec Bank's reply04 Mar 2015, 08:39
Official
Hello nikij25,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Megan Martin will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Megan Martin will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
