1 reviews | Active since Jan 2018
Money paid to closed account has disappeared
On December the 15'th we paid our domestic workers salary into her Capital account from FNB as per usual. She neglected to tell us that the account had been closed and she had opened a new one. I went to Capitec in Glen Fair and was told the amount would be returned within 10 days. It has still has not been returned. Have been to Capitec several times and the money has just disappeared and the staff although helpful are completely clueless as to find the money or get it returned. This is very poor service Capitec.
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Donorique Wessels will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Donorique Wessels will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day Imrin
Thank you for bringing your matter to our attention.
In order to investigate or escalate your matter to resolve, please provide the Account details, Amount and proof of payment from external bank to: *** or return our call on ***.
Kind regards
Donorique (Complaint Management)
Good day Imrin
Thank you for bringing your matter to our attention.
In order to investigate or escalate your matter to resolve, please provide the Account details, Amount and proof of payment from external bank to: *** or return our call on ***.
Kind regards
Donorique (Complaint Management)