Money ****** out of our account

We had a Very bad experience with Capitec Bank. My husband's card has been cloned or something and all the money has been withdrawn from his account. Payment cant be reversed because it has been processed already and no one can tell us what's happening.

I dont know how this happened because even the daily limit was not as much as the money that has been taken out of the account.... I will definitely not be using them again in my entire life, this is proof of how poor the security of our accounts are.

Lets hope they sort out the matter but thereafter i will be closing all our accounts with them.