Money onhold

Capitec bank I would like to have a straight answer from you. why my money still onhold from the 16 January till today u not giving me any updates I’m tired of going up and down to your branches and calling with no help . U said u put my money on hold because u suspect ***** from Hlengiwe the one dat was paying me ryt? And u unhold her money last month mine still onhold why really I’m tired and fedup with u are u a bank or what really? I want my money