Money on Hold

My account has been on hold since the 28th of November 2023. It has been exactly one month since it's been on hold. I have phoned and emailed Capitec numerous times and it's difficult to get a response from them. I completed an affidavit and certified a copy of my ID. I was told I would get feedback via email but got nothing yet. Capitec was the first bank I ever joined with and they were great in the beginning but now extremely unhelpful Capitec Bank, please contact me preferably my email : ***.