Money not safe with Capitec!! ****** of R9251.21

I woke up on 25/5/19 only to find that I have been ****** of R9251.21

10 ********** online transactions went off from my account between 2am and 5am.

Transactions as follow:

PayPal*Banggood - R1389.48 VS*Etopuponline - R95.08 Etopuponline - R95.08 Etopuponline - R95.08 Banggood Singapore - R664.09 Banggood Hong Kong - R1433.93 Banggood Hong Kong - R1352.00 Banggood Hong Kong - R1347.91 Banggood Hong Kong - R1426.56 Banggood Hong Kong - R1352.00

I cancelled my card at 5am on the Capitec Banking app.

I phoned Capitec at 7am on ********** and informed them about the ***** on my account. The consultant confirmed these transactions as "not yet processed" although it was already deducted from my account.

I was told that they would lodge the dispute with Interbank. Ref: ********** 7 Why dont Capitec just not process it then????

I then also went into a branch in Centurion to make double sure that it was reported. There I was told that "out of experience" the chances of getting back the money is null! They will investigate it but that will take 7-14 days. Ref: ********** 2

The transactions on my bank statement was listed as: “Transactions not yet processed on your account up to 25/05/2019”

So for them to take 7-14 working days to locate these ********** transactions is absurd.

I expect capitec to refund my R9251.21 immediately as this is the result of negligence on Capitec's side.

How does anyone buy something online without it being verified on my banking app? How did Capitec allow these transactions if it was not verified on my banking app??

I expect my money to be returned to my account Immediately!

Obviously money is not safe with Capitec as anyone can buy online with your card details without it being verified!