Money not safe in Capitec Account and bogus subscriptions can access it!

I found 2 debit orders that had gone off my account. I visited the branch to query them as they were unknown companies. l explained to the teller that I did not know what these amounts were about. I was told that the bank was unable to refund me as these reflected as subscriptions: I showed the bank teller that I did not subscribe and showed her that the said companies were even seen as ****s on ****-detecting sites from Google. The amounts were identical at R284.43 each with strange company names. I even showed her my true subscriptions on Apple products such as iCloud space. She made a call but still, they refused to refund my money. The only thing that they did was to change my account number and issue me with a new bank card. This is deeply disappointing as I am now feeling that my money is not safe at Capitec.