Money not safe in Capitec account

I just recently changed from Standard to Capitec. On 11 September 8 deductions were made from my savings account. It shows just Google on my statement. 8 deductions on one time on the same date and for exactly the same amount? If something like this used to happen once in a blue moon at Standard they would notify me immediately if it and call me to assertain if this was indeed my transaction. Capitec just approved and paid my money to something I did not authorize or was aware of.

The amount of R62. 01 was deducted 8 times. I didn't get any notification so only became aware of this the 14th. I immediately reported this at Google AND at my Capitec branch, where I was told there is a fee of R60 if they look into it. I agreed because I didn't want to lose my money.

Today is the 19th five days later and there has been no feedback whatsoever from Capitec. Seems they are not serious about my money being ****** out of my account.

Standard bank would have reversed tgis transaction by now. I am starting to regret moving to Capitec.

I am brike bow and very disappointed and do not know what happened to my money