Money not safe

Worst service ever my father in law card got ****** first they took 5000 from his account then we stopped the card amd the next day they took another 8000 but his limit is only 5000 now they come up with excuses everyday i have even posted on facebook to mo avail first they said 7 working days now they say 14 working daysbin meanwhile my father in law has no power no food or even petrol noney and capitec cannot give us an explanation to why its taking so long to refund the money