Money not returned

Please help me get Capitec Bank to pay back the money I've been complaining about since last year. Since we sent them the bank statements they have not gotten back to us. Or are we being undermined because we are from hammanskraal? Perhaps if we were from Sandton our query would've been resolved ages ago. So it has now become a habit for Capitec Bank ignore and no bother to help clients who've lost their money? Worst of all this was not a **** by an outside source it was the bank that took the money.