Money not refunded into the account

I deposited money into the Capitec bank ATM on the 28/02/2016 at about 18h40. I deposited R1900 into the machine and then the machine went offline and online again without processing the transaction. I called the consultant she assured me that the money is probably still in the ATM and I should wait 1-2 days for the investigation. I even went to the Branch this morning, got the same story. <br> <br> The person who was supposed to get the money only got R900 back. I called I was told that's all they got from the ATM. <br> <br> Please assist as that money was very urgent had to make other means to get more money to send the recipient. Now I am in debts as I was only refunded R900. Please assist, I don't even have money to pay my bills.