KH
Kaylinn H

1 reviews | Active since Aug 2022

06 Aug 2022, 16:20

Money not reflecting in my account....

After this hole black out of Capitec online bank. My money is gone... I tried to transfer money and still no money is refecting in my account. Other people's online accounts are up and running working like nothings went wrong. But why is my account the only one showing this problem???????! I have stuff i need to sort out.

CAPITEC THIS IS DISAPPOINTING!!

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Replies (3)
Capitec Bank
Capitec Bank's reply07 Aug 2022, 09:45
Official
Good day Kaylinn 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 

Capitec Bank
Capitec Bank's reply07 Aug 2022, 09:47
Official
Good day Kaylinn 

We are sorry for the inconvenienced caused due to the system issues we've encountered this week. 

We are happy to confirm all banking channels are accessible and the team is working hard to keep it that way. 

Once again, we are sincerely sorry for the experience. 

Capitec Bank
Capitec Bank's reply08 Aug 2022, 09:11
Official
Good day Kaylinn 

We are aware of the delay with payments not reflecting. Our team is working on it and all outstanding payment will be processed as soon as possible. We do apologize for the inconvenience this may have caused.