SP
Shantel P
1 reviews | Active since Aug 2022
08 Aug 2022, 14:55
money not reflecting
I was sent money last week Thursday, the very same day that their system went down however they said that they are fixing the issue, I went to the bank yesterday they failed to assist me even today the money has not reflected and said they are not sure on when will the issue be fixed, I am very disappointed because I need to pay rent with this money.
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Capitec Bank's replyOfficial
08 Aug 2022, 15:20Good day Shantel Phiri,
We are aware of the delay with some payments not reflecting. Our team is working on it and all outstanding payments will be processed as soon as possible.
We do apologize for the inconvenience this may have caused.
Fees incurred on your Capitec account due to the downtime will be refunded.
Kind regards,
Capitec bank
We are aware of the delay with some payments not reflecting. Our team is working on it and all outstanding payments will be processed as soon as possible.
We do apologize for the inconvenience this may have caused.
Fees incurred on your Capitec account due to the downtime will be refunded.
Kind regards,
Capitec bank
Capitec Bank's reply08 Aug 2022, 15:20
Official
Good day Shantel Phiri,
We are aware of the delay with some payments not reflecting. Our team is working on it and all outstanding payments will be processed as soon as possible.
We do apologize for the inconvenience this may have caused.
Fees incurred on your Capitec account due to the downtime will be refunded.
Kind regards,
Capitec bank
We are aware of the delay with some payments not reflecting. Our team is working on it and all outstanding payments will be processed as soon as possible.
We do apologize for the inconvenience this may have caused.
Fees incurred on your Capitec account due to the downtime will be refunded.
Kind regards,
Capitec bank