Money not dispensed by the ATM

On 21st December 2014 I was in Mthatha Eastern Cape. I went to draw R4000 from Capitec ATM at circus triangle mall Mthatha. The ATM only dispensed R1800 instead of R4000. There was a consultant I believed she has just fixed the ATM as she was coming out of the ATM door. She advised me to count the money, I did so, money was short of R2200. We immediately disputed an incident. I wanted money from the branch but they told me I will have to wait for 14 days, for investigation. Since I wanted my money and my daily limit was R4000. They increased my daily limit temporally to 6000 so that I could draw. I waited for 14 days from 21st December 2014, not counting weekends and public holidays