Money not been returned or refunded

I did a transfer on the mobile banking app on 4 August to my own standardbank account. Had previous years done transfers without any problem. Been struggling to find out what happened to my funds. Been to the bank at bumptious occasions and every time they say it’s going to take 14 days. I don’t get a call back from Capitec or any response what so ever. They can’t say what happened to the funds. Got email to confirm the success of transaction. They even did a recall on the money, but up to today no money and no call back. This is in exceptable and not on. R2000 can’t just vanish into thin air.