Money not allocated to beneficiary and disappeared from my account

Terrible customer service I've been querying about an eft payment made that was pended on the 1st June I was told the merchant needs to approve the payment which takes 7 to 14 days. I screenshotted the payment and history off the app suddenly the payment as well as the beneficiary history disappeared I've been paying them since last year with no issues now the money vanished and since the 25th June my query has been escalated from person to person with no feedback I sent them all the relevant info and screenshots but still the money just vanished off my bank account and I get no response from Capitec concerning a resolution.

Do not bank with Capitec your money or payments are not safe and their system cannot access or fix any issue at all.