Money missing from account without explanation

My wife had R250 go missing from her Capitec account without any apparent explanation. <br> <br> We went into the branch and they were unable to assist us, they informed us that the branch can't view all transactions that took place on the account, and that there are transactions on the account which do not reflect on the statement. <br> <br> The lady at the branch advised us to phone the callcentre to clarify the situation. I told her that my wife has difficulty speaking over the phone and she said it shouldn't be a problem as I could explain the situation on her behalf.<br> <br> I phoned the callcentre when we got home and they refused to do anything if they didn't speak to my wife. I asked to speak to the supervisor, and I was put through. After I explained the situation to the supervisor he repeated that they can only speak to the account holder and then hung up.<br> <br> Now we are left with no idea where the money went and no way to find out. The branch doesn't have the information and the callcentre refuses to do anything without speaking to my wife, who can't speak to them.<br> <br> We are very worried that our money is not safe with Capitec, and considering moving to another bank.