Money missing from a TRANSFER

Hi there..

This morning I accidentally transferred money to a wrong phone number ********** 814 (Acc ********** 789)

I was trying to transfer R3000 to my friend number ********** 814.

This guy ( ********** 814) says he received the sms but there is no money on his account as he recently did a swim swap & he doesn’t know who this number belonged to before. The payment was made around 6:30am on the 25th of November 2017.

Fast forward to 15:30 same day, my friend says she didn’t receive the money when we double check everything we see the 073 & 078 error.

I call Capitec to reverse the money but the Lady by the name of Lorna Balebetse says the person who received the money needs to give them permission to release it. I have given all the prove needed but still NO HELP from Capitec.

If this guy ********** 814 didn’t receive the money then who has it? Capitec?? Do you have the money?