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gugu C

1 reviews | Active since Sept 2017

04 Sept 2017, 10:49

Money Missing at the Bank

Hello Peter, I have a problem with Capitec Bank in Boksburg here is their number ********** . Saturday 02.09.2017 I sent my son to deposit R1300 it was 2X R200, 4 X R100 and 2 X R50, but the Teller deposited R1000 only in my account and never gave back change. This morning I was at the Branch and the Manager she gave an attitude as to say they cannot help me because there is a signature on the deposit slip. As a customer I feel disappointed with a service which I pay for. I feel they should do an investigation on their side before that conclude that they never got the money. Kindly assist I really not sure what to do now. Kind regards, Gugu Chikapa

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Replies (2)
Capitec Bank
Capitec Bank's reply04 Sept 2017, 12:31
Official

I acknowledge your posting, and have referred it to Nwabisa Tom for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply07 Sept 2017, 12:38
Official

Good day

As discussed telephonically, I trust that your issue is now resolved.

Nwabisa Tom

Complaint Management

Capitec Bank