Money missing at Capitec

Capitec doesn't care about their customers at all. I have made an International transfer to my capitec on the 27th of November till today my money is not reflecting in my account. I have been calling them consistently at I am not getting help at all R50 000.00 and apparently they don't know where my money is at. No one from their management is addressing me, they are just too relaxed because it's not their money and mind you I have left kids in South Africa and this money is for my monthly transfer, what about my kids. There's no sense of urgency at all from this bank. How do you explain that you can't find a client's money? They are just running a mickey mouse business, guys this is not the first time I am having a bad experience with this bank please if you have a chance not to use it, stay away from this bank. I am warning my fellow sisters and brothers from this unprofessional bank.