Money missing and there is no sense of urgency!

Horrible!

I made a payment out of my Savings Account on the 7th of November it did not reflect in my Nedbank account, had to make another one on the 8th of November which did reflect, Friday I contacted Capitec that advised I need to call Nedbank, where Nedbank referred me to Capitec again. They advised on Monday the 11th of November that the issue will be resolved within 24-48 hours, we are on the 14th of November did a follow up and they said now they need to escalate again with NO indication of a turnaround time.

Absolutely ridiculous, my money is missing and there is no sense of urgency.