Money Missing and Capitec cant recover

<p> </p> <p>I went to withdraw money .I had R2706.82 in my account . I withdrew the R2000 and the available balance was R671.82 .I Then tried to withdraw R500 , it declined my transaction but an sms was sent to me saying that R500 was drawn and the balance is R165.82.</p> <p>That was on 30 Th of June 2017.I went to the bank to report it .They only rep**** to me today stating they cannot replace the money , neither can they explain why its missing .I am very dissapointed cause the money was for my transport costs.</p>