Money making

I called yesterday because I put my card in a ATM machine but it didn't want to work. My card has worked perfectly before. I reported the ATM thinking my card has been cloned but also the ATM scratched my card. I thought it was fine and that I didn't have to worry. Nonetheless, I went to the shop last night with great embarrassment, the card didn't work at the shop frantically thinking my card has been cloned, money taken from my account ect. Turns out my card was a problem, now I need to go get a new card. Like seriously?? I am inconvenienced so badly?? And now I have to pay for the card?? R95?? Anyways I spoke to a few other people and my mum last night and they said they experienced the same from Capitec. Seriously now?? What is Capitec doing?? Trying to make money off from people. My card is not evens that old, now I must go pay for a new one. I want Capitecs management team to contact me. I refuse to pay this exorbitant amount for being inconvenienced by your dumb ass bank. Every year it is something with Capitec.