Money making, ATM ruined my card chip

I called yesterday because I put my card in a ATM machine but it didn't want to work. My card has worked perfectly before. I reported the ATM thinking my card has been cloned but also the ATM scratched my card. I thought it was fine and that I didn't have to worry. Nonetheless, I went to the shop last night with great embarrassment, the card didn't work at the shop frantically thinking my card has been cloned, money taken from my account ect. Turns out my card was a problem, now I need to go get a new card. Like seriously?? I am inconvenienced so badly?? And now I have to pay for the card?? R95?? Anyways I spoke to a few other people and my mum last night and they said they experienced the same from Capitec. Seriously now?? What is Capitec doing?? Trying to make money off from people. My card is not evens that old, now I must go pay for a new one. I want Capitecs management team to contact me. I refuse to pay this exorbitant amount for being inconvenienced by your dumb ass bank. Every year it is something with Capitec. I logged this complaint on the 13th February. I got told I will be called the next day 14th February, someone only called the 15th February to basically acknowledge the complaint and not with a resolution. On the 13th I had to go get a new bank card and pay for it out of my own pocket, go to a bank because my chip was damaged by your machine and because I thought my card was compromised I had to cancel it. Then I get told by the Glengarry branch I should not have canceled my card, seriously? I felt like my account was being compromised, their unhelpful attitude in the branch stinks. I had to also inconvenience myself by going out and driving to a branch to get a card. This is seriously a money making thing from Capitec. Also business days for a bank is 7 days a week I don't care what department only works Monday to Friday. I got called 48hours after my complaint was responded and not within 24hours and tomorrow its a week later since the complaint and yet I am to receive any sort of response to a resolution. I want a manager to contact me not an agent.