Money lost poor customer service

On the 2nd of June I purchased R70 worth of airtime using my capitec banking app and the airtime never went through to my phone. I have spoken to the bank and I was told that the problem is with their third party, furthermore I was advised to double check with Vodacom, which I did. Capitec advised that they'll return the money manually, it's a month later and I still haven't received communication from them and the R70 is still missing from my account. I'm very disappointed with all of the customer agents I've spoken too aswell as those responsible for their social Media accounts.