Money lost in capitec atm

Yesterday I went to capitec to deposit money into my account. It felt like I was throwing it into a deep hole. I went inside to report the matter and it was taken so lightly and was told I would get feedback after 24hrs, until now I haven't. I went in today and was told I cannot be given an estimate time frame of when I will get the money. Do you understand the frustration of losing money and not knowing whether you will get it back? I'm completely frustrated and disappointed and want my money back. Please help