ND
Naledi D
1 reviews | Active since Apr 2025
08 Apr 2025, 16:12
Money Lost
I went to the Capitec branch for enquiry about R1500 that left my account without mu knowledge, rather they told me I needed to change the card, and they even charged me R70 for the card I didn't loss, was I responsible for the money that I lost, no ***** case created either
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Replies (2)
Capitec Bank's replyOfficial
08 Apr 2025, 16:39Good day Naledi
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply08 Apr 2025, 16:39
Official
Good day Naledi
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
ND
Naledi D's updateReviewer Update
11 Apr 2025, 09:28I came here on Tuesday with my grievances, hence I felt it's truly fair to also come with Gratitude
I want to thank Capitec for not dismissing my voice, rather they worked timelessly at giving me the solution, They reached out within the same day with an opened case and worked on my matter, not only was I reimbursed my 1500 but also they refunded the R70 they had taken as a fee card,
I am truly humbled and fully Grateful
I want to thank Capitec for not dismissing my voice, rather they worked timelessly at giving me the solution, They reached out within the same day with an opened case and worked on my matter, not only was I reimbursed my 1500 but also they refunded the R70 they had taken as a fee card,
I am truly humbled and fully Grateful
ND
Naledi D's update11 Apr 2025, 09:28
Reviewer Update
I came here on Tuesday with my grievances, hence I felt it's truly fair to also come with Gratitude
I want to thank Capitec for not dismissing my voice, rather they worked timelessly at giving me the solution, They reached out within the same day with an opened case and worked on my matter, not only was I reimbursed my 1500 but also they refunded the R70 they had taken as a fee card,
I am truly humbled and fully Grateful
I want to thank Capitec for not dismissing my voice, rather they worked timelessly at giving me the solution, They reached out within the same day with an opened case and worked on my matter, not only was I reimbursed my 1500 but also they refunded the R70 they had taken as a fee card,
I am truly humbled and fully Grateful