money lost at Capitec

My name is Tshililo Tsheko I had a bad experience with Capitec I sign a contract of 3years with them for fix deposit and I have been saving my money so last month on the 20 I went to claim my money cause my contract has expired I was given forms to sign and told that money will be in my account withing 14days but till now nothing I called them yesterday to find out what was delaying to my surprise I was told that I have never saved any money with them then I went to the same branch in Dobsonville to get answers but I was rudely discharged and they told me to open a case that they can't help I really need answers this is a issue of money and we go to banks for safety I need your attention my cellphone number is ***