PZ
Phyllis Z
1 reviews | Active since Nov 2019
01 Nov 2019, 16:56
Money lost.
Good day, I went to capitec bank ATM on 30/10/2019 to withdraw cash but it declined saying 'exceeds daily limit'. Then went inside a capitec bank branch to increase my daily limit then back again to the ATM and it declined then I left. Only to find out that 1500 was withdrawn the first time it declined, now I have a receipt saying transaction declined and sms saying -1500 withdrawn at 16:35 . Went to enquire the following day and they said it will be investigated within 48hrs , today I received sms " Your dispute has been declined, reason: all funds dispensed at ATM on 30/10/2019. therefore, no correction can be done.
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Replies (1)Capitec Bank's replyOfficial
04 Nov 2019, 11:10Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply04 Nov 2019, 11:10
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
