Money is not safe with Capitec Bank

I can't believe that my money was not safe in the bank. My account was hacked on payday 25 April 2022 when an authorized transaction of R10000 was processed fradualently. An incident was logged but I never received any feedback until I went into the branch today after to get feedback only to be told that I will never ever see my money again.... Seriously R10000 gone just like that. Am expected to just say oh well it's okay and be okey with the fact that majority of my salary was taken my Bank is telling me that their is nothing they can do about it. I don't feel safe and right I don't even trust my Bank. Since no one contacted from Capitec to explain what happened,when was I going to find out if I did inquire myself. I am more than disappointed and I just want my money back, my family is suffering as most of the things were not done this month and no school fees was paid, Tell Mee Capitec Bank what am I suppose to do now. This is by far the worst service ever, Capitec should have not authorized that transaction without clearing it first we me there should be measures in place to stop this ever happening again, Maybe I should which to another bank as my money is not safe at Capitec when there systems can get hacked and an unusual transaction is just authorized I want money that's it. I will be escalating this matter further and I am not taking it laying down that's a promise.