Money is not safe with capitec

My uncle s money was ****** straight from Capitec account to pay a Tru worth account. Consultants can see what happened and who did it but they don't do anything about it. The only thing they say is they will refund him after 30 days with 800 interest. Interest on what? Whose fault is it? I mean now he has to wait 30 days without food?! How ***d up is that?! How safe is our money. The consultants don't even seem to care. I mean obviously there's someone inside who helped the person who did it to do it. I feel our money with capitec is totally not safe. I am a capitec client myself. Last week Sunday someone missed a nr and sent money to a wrong nr. Capitec couldn't help. I tried to let it go but after my uncle s acident I really feel like capitec is losing its touch and we just need to move our money elsewhere. It's really unsafe and it's consultant and system is not for its customer. It's just a business. It doesn't care about the people who make it a business. I'm so annoyed and definitely spreading the word about the uselessness of capitec. I'd rather pay high bank charges knowing my money is safe and I came 1st as a customer than having to deal with such issues. I wish the system was able to be able to reverse money that was paid to the wrong account without those unnecessary conditions. It's such an inconvenience. Now my uncle has to borrow money for 30 days which he has to pay back with interest yet also have to pay 800 interest to the bank for his money ******?! I can't get over it.