Money is not safe by Capitec

Since about May I have had ***** committed on my account and I keep reporting and requesting for the details to be removed from the website. I keep getting refunded and the details don't get removed from the ****mers website. It has now happened again and each time I must wait two weeks to get my money back. On top of it, it took the whole day for me to log the incident. I tried via the person told me originally that I failed the security questions when I had actually not failed them. I went to the branch in town they tried calling the ***** department and had no luck nobody was answering. They stopped my card and gave me a new card and refunded the card fee while I again tried with the whatsapp that was at about 10am. I spent the whole day explaining to the person that I need an incident logged they only did it at 15:30 pm. They kept telling that I need to block the card and get a new one and I kept having to explain it had been done. 1. Please improve on the whatsapp service. 2. I want my refund without waiting the two weeks again for the 3rd time. Please refund me my R186,35 and this time make sure my details are removed from the ****mers site as previously promised.How many times must I report the same ***** before they take me seriously and why reinvestigate each time when you have already investigated and found I wasn't at fault.