Money is Missing
On the 25th January 2018 I tried to make a payment using the Capitec banking app, before I could approve the payment a technical error occurred. I tried again later and it went through. But it went through twice!!!
I immediately contacted the 3rd party to explain and as it was an immediate payment she checked her bank statement, she only received payment once. She can prove this and according to my beneficiary payment history she was only paid once.
There is 5k missing from my account and no explanation forthcoming. Call centre has given me a reference number and escalated the issue but no information is forthcoming.
Will need this sorted out immediately as I have other payments to make.
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank