SS
Sergio S

1 reviews | Active since Sept 2017

28 Aug 2023, 08:38

Money hungry Bank

Every month between the 25 and the 30th we go through the same thing where we cant access the capitec app or the online platform and every month you have to check and check and check to access your own account this is just messed up i am tired of this and would rather go to a fnb and pay more and know this will not happen when are you guy's going to sort out your system its just more and more customers and not bothered with he customer experience.......... i know this will just happen again next month how sad is that that a customer is waiting for next horrible experience and knowing it will happen cause the way i see it Capitec is a bank that is all about personal financial gain and not about their customers

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Replies (1)
Capitec Bank
Capitec Bank's reply28 Aug 2023, 08:57
Official
Good day sergio Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank