Money got stuck while I deposit.

Capitec

A bank of ********!! On the 6th of October I made a deposit of R2300 and at first only the R260 was successful, I tried redepositing the R2040 and that's when the machine switched off and my money got stuck. Went inside the Naledi Mall ( Vosloorus) branch as I was depositing at one of their machines and the lady that was of assistance took my details and said They'd get back to me within 48 hours when I went back next day to my surprise the machine i was was using was fully functioning But my money was still not reversed back to my account. The 3 days passed and still there was no money. I then decided to go to the branch and this time I was informed about 14 business days. After the 14 days I went back again to the branch cause I still have not received any feedback whatsoever, I was then told that the machine did not count my money so there is practically no trace that I deposited the money from the machine to my account.I asked my cousin about this as she works for a different bank assuming they might have more or less the same procedure. But they said they don't work like that and have no access to the atms and fidelity deals with their ATMs. So if they outsource their services from fidelity shouldn't they have a claims system that could work at the customer's interest?? Well apparently they don't and they don't want to refund me my money. The manager at the Naledi Mall branch (Busangani) is rude and have no customer service, none whatsoever. I have people that saw me trying to deposit the money. If push comes to shove I want them to check their camera footage. Bottom line is I want my money from the **** of a bank