CW
Carmen W

1 reviews | Active since Jul 2017

22 Jul 2017, 10:25

Money gone no airtime

<p>I attempted to recharge my cell phone twice yesterday both times with R 35 and both times i got an error money off my account but no airtime received </p>

0
Replies (4)
Capitec Bank
Capitec Bank's reply24 Jul 2017, 08:53
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

CW
Carmen W's update25 Jul 2017, 12:27
Reviewer Update

I have still heard nothing from capitec ********** 386 didgusting

Capitec Bank
Capitec Bank's reply25 Jul 2017, 15:27
Official

Good day Ms Van Zyl

As per our telephonic conversation, please be advised that correction was made on 22 May 2017. I trust that your issue is now resolved.

Kind regards

Nondi Tsholoba

Capitec Bank
Capitec Bank's reply25 Jul 2017, 15:30
Official

Good day Ms Van Zyl

As per our telephonic conversation, please be advised that the correction has been made. I trust that your issue is now resolved.

Kind regards

Nondi Tsholoba