Money gone missing

I reported an incident almost 2 months ago, the consultant I spoke to said they will give me feedback in 20 working days if I am not mistaken. Till today, I still haven't gotten feedback. She mentioned that they were going to investigate but still no feedback.

If Capitec could at least get back to their client with feedback.

I will be moving my salary to a different bank and closing their account, one cant be with a bank that cant be trusted. It shows that should a bigger amount goes missing at the bank they still would not take it seriously.