SL
Simone L
1 reviews | Active since Mar 2024
16 Apr 2024, 07:47
Money gone
In February we rented a car from avis and a month of 5700 and something was frozen for a deposit on the 20th we gave the car back amd never got our money back its was back and forth with capitec and avis, avis took all their bank statements and sende it to capitec to show they don’t have the money which means capitec has it on the 25th R67 rand was taken off that deposit for the toll gate we used while having the car which means capitec still had to have that money on hold to deduct the R67 we went in to capitec a total of about 6 times with no answers and back and forth with capitec and avis and we still dont have our money and avis statements shows capitec should have it
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Replies (2)
Capitec Bank's replyOfficial
16 Apr 2024, 14:55Good day Simone
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply16 Apr 2024, 14:55
Official
Good day Simone
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
SL
Simone L's updateReviewer Update
22 Apr 2024, 15:04So now capitec bank has contacted me and actually admitted my holding deposit to Avis is on their system and they will get back to me. Almost a week later and nothing. The money was due to be returned to my available balance 2 months ago. What pathetic bunch of *********** people and systems do they run???
Guys......choose any other bank but this bunch of unwilling, no care, services less wanna be customer care bankers. You have my money and it's no small change. So what next....ombudsman for banking it will be then.
Pathetic. I will change my bank.
Guys......choose any other bank but this bunch of unwilling, no care, services less wanna be customer care bankers. You have my money and it's no small change. So what next....ombudsman for banking it will be then.
Pathetic. I will change my bank.
SL
Simone L's update22 Apr 2024, 15:04
Reviewer Update
So now capitec bank has contacted me and actually admitted my holding deposit to Avis is on their system and they will get back to me. Almost a week later and nothing. The money was due to be returned to my available balance 2 months ago. What pathetic bunch of *********** people and systems do they run???
Guys......choose any other bank but this bunch of unwilling, no care, services less wanna be customer care bankers. You have my money and it's no small change. So what next....ombudsman for banking it will be then.
Pathetic. I will change my bank.
Guys......choose any other bank but this bunch of unwilling, no care, services less wanna be customer care bankers. You have my money and it's no small change. So what next....ombudsman for banking it will be then.
Pathetic. I will change my bank.