Money Frozen With Capitec

Dear Capitec,

Please could you unfreeze my account? Im aware that it has been inactive, and for security reasons it's now frozen.

The big fact of the matter is that I'm not in the country and have moved to the United Kingdom. I can't get back to South Africa due to unforeseen cercamstances, so I could either have the account unfrozen and I can continue banking with you or close the account and the amount sent to another bank account in South Africa.

There is no way that I can get back to South Africa, so this would need to be done remotely.

Its my right to have access to my money and at the moment it feels as though my hands are tied and my money is held ransom by Capitec.