1 reviews | Active since Aug 2020
Money frozen in my account for no reason
A friend of mine transferred me money from his account because he didn't have money on him, I was in the que at the ATM and about to deposit money in my account. I told him he could transfer the money into my account and I would give him cash, I did this because the que was too long anyway. A day later the funds disappeared from my bank account, I made a bank statement and still didn't get clarity as to where my money went. I woke up in the morning and reported to the bank, they told me the funds were frozen because the money was part of a transfer ****. I don't know how because he transferred the money into my account and I gave him cash which I was gonna deposit anyway. They gave me this incident number *** and said I should provide an affidavit saying exactly how I received this money. They also said I must also get proof of payment from the guy and a copy of my ID and "maybe" they will return my money. I don't understand why I should jump into hoola hoops for my money in my account but I will do it anyway as it is part of my rent money, hopefully they will unfreeze it in time, I was supposed to pay rent today.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
The matter was resolved. The complaint is closed.
Kind regards
Capitec Bank
The matter was resolved. The complaint is closed.
Kind regards
Capitec Bank
