Money frozen

I am Anathi Sinazo Mhlakaza on Thursday 2020-05-19 I received a money from a Network marketing company called Inuka Fine Fragrances, The money was deposited into my FNB account number . The money was R12.454,36. On Thursday 2020-05-19 I transferred the amount of R12.300,00 from my FNB account to my Capitec bank account number . On Friday 2020-05-20 I noticed that my Capitec bank account was frozen,I visited Capitec branch at Westgate Mall Mitchell’s Plain and told to submit a proof of payment, copy of my ID and an affidavit explaining if where I received this money, which I did. I was told that I will receive a phone call from Capitec Bank of which I never received it until today. On 2022-05-26 I phone Capitec Bank Call centre and I was told that, my query was transferred to Capitec Bank Forensic department and I asked to be provided with contact details of the Forensic department so that I can do a follow up and I was told that they only communicate by means of email. I then request for the email address for that department and I was provided with email address which read as follows: ***. I tried to send and email but it didn’t went through I assume I was provided with wrong email address. I phoned again and I was given the complaints management email and I sent them till today no communication nothing from them. I wanted to know if for how long I must wait for my money, it has been a month now waiting for my money that you decided to freeze with no reason that I know and I received no phone call from a branch as I was promised at the branch. How must I survive now that you decided to freeze my money and keep quiet as if nothing happened. I do not have food, electricity, transport money for the children to go to school and the list is endless due to this action you took. This is my money and it is unfair that I must suffer while you keeping it for your own reason(s). I need to get answers from you about this matter. I am now sending my complaint to your office for your intervention as it clear that I will not be able to communicate with the Forensic department and my situation makes me run out of patience unfortunately.